WOODNLUXURY INC.
ALL ORDERS ARE SUBJECT TO OUR TERMS AND CONDITIONS OF SALE WHICH CAN BE REVIEWED THROUGH THE LINK BELOW, AS WELL AS ON OUR WEBSITE UNDER ‘TERMS & CONDITIONS’, WHICH BUYER AGREED TO BY ACCEPTANCE & PAYMENT OF THIS ORDER AT CHECKOUT ON OUR WEBSITE. THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE AGREEMENT BETWEEN ALL PARTIES INVOLVED IN THIS TRANSACTION. YOU CAN REVIEW OUR TERMS & CONDITIONS AT ANY TIME THROUGH THE LINK AT THE BOTTOM OF THE PAGE.
ORDER SUBJECT TO ACCEPTANCE
All orders are subject to acceptance by the manufacturer of the product being sold by WoodnLuxury Inc. (hereinafter “WoodnLuxury”).
CANCELLATION OF, AND CHANGES TO, ORDERS
We will accept order cancellations within 3 days of the purchase date on most items sold on WoodnLuxury.com. Orders cancelled or returned after the 3rd day will be charged a cancellation and/or restocking fee equal to 20% of the total order. Orders cancelled after shipment will be charged a cancellation and/or restocking fee and will be liable for all shipping costs both ways. Merchandise must be returned in original wooden crates and packaging with all parts.
Each buyer’s order will be processed as indicated on the invoice sent out by WoodnLuxury. If there is any discrepancy, the buyer must advise WoodnLuxury within (10) ten days from the date of invoice. All goods are custom made to specifications provided in the order. Once an order is accepted it may not be canceled after 72 hours of purchase. Changes in orders require prior written approval from WoodnLuxury. We will use our best efforts to incorporate requested changes to design specifications after the order has been placed with the factory, but the buyer shall be charged for all costs associated with such changes.
CANCELLATION OF ORDERS
Charge backs, deductions, changes, cancellations, returns, or refunds require prior written consent by WoodnLuxury. No returns or cancellations will be accepted on ‘made-to-order’ pieces. WoodnLuxury is not required to accept changes requested after the order confirmation. However, WoodnLuxury will accept reasonable changes to orders with the following conditions: 1) the request must be submitted in writing and received in time to be implemented. 2) changes will be subject to additional charges for materials, labor, and administrative. Under no circumstances may orders be cancelled after production has begun. All our items are non-stocking items that are made-to-order. The production lead time for items we sell is clearly disclosed in each product listing page as well as throughout other links & pages throughout our website. Additional charges may apply to any changes requested by client after production has already begun. Please understand that our furniture is made to order, specifically for each Customer. Once production has begun on a custom order, we cannot cancel the order. Payments towards custom orders are not cancelable nor refundable, after production has already begun.
Orders cannot be cancelled if we have already started production of your order. If production has not yet begun, there will be a cancellation fee of 5% of the order amount. This fee helps us recover our order and payment processing fees.
WARRANTY / RETURN POLICY
For custom orders, the sale is final and no refund will be issued. However, our business relies on your 100% satisfaction, hence in the rare case of any issues, we guarantee we will deal with them ASAP. Our products are perfectly packaged, but in the case of damage, we will repair or replace ANY damaged item at NO cost for you. Therefore you have to check your furniture as soon as the driver delivers it, and in case of damage OR missing parts you must declare that on the trucker’s delivery notice and notify us immediately.
PAYMENT
Orders will only be accepted upon receipt of payment. All custom orders require an initial payment of 60% of the purchase price of the item being purchased. When the item is completed and ready for shipment, the balance of the purchase price shall be paid when invoiced. Orders must be paid in full, including shipping, handling, crating, packing, storage, taxes, and service charges prior to shipping. WoodnLuxury’s acceptance of payment from anyone other than Buyer shall be an accommodation only and shall not create a vendor-vendee relationship, express or implied, with a payee other than Buyer.
SHIPPING & DELIVERY
To reduce expense to the Buyer, most orders are packed and shipped in 40-foot ocean containers using foam sheet, cardboard boxes, and corrugated paper. Very large orders may be packed on pallets and crated. After arrival in the US, the container is delivered to a warehouse near port.
It is the buyer’ s full responsibility to measure their space and make sure that the furniture they order will fit through all spaces and clear all doorways, stairways, or elevators leading to the final delivery location in their home or business.
MATERIALS
WoodnLuxury reserves the right to make changes in design, construction, materials, and dimensions, or to discontinue products without prior notice. Due to the handmade construction of our furniture, in concert with the resilient materials and textile choice, minor variations from our published and custom dimensions can be expected.
DESIGNS
WoodnLuxury maintains proprietary interest in many of its designs. Unauthorized copying or reproductions of such designs will be prosecuted as provided by law.
CUSTOMIZATION
WoodnLuxury will customize most of its products. Any customization will result in an additional charge above the price shown on our website. Please contact WoodnLuxury for an exact custom quotation.
DEFECTS
In most cases, defects are of a minor nature and can be cleared up in the home by a professional furniture technician. In the event you receive an item you feel is defective, please send us photographs clearly showing the defect along with a written description so that we can assist you. WoodnLuxury will be willing to repair or replace the item if the situation warrants.
FORCE MAJEURE
Due to the artistic and custom nature of the manufacturing process, all quoted completion and delivery dates are estimates only. WoodnLuxury shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond WoodnLuxury’s reasonable control including, but not limited to, (a) government action, civil commotion, or martial laws, (b) the manufacturer’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of the manufacturer or others, (e) fire, flood, or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in the WoodnLuxury’s performance due in whole or in part to any cause beyond the WoodnLuxury’s reasonable control, WoodnLuxury shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.
RECEIPT OF PRODUCT
Prior to placing an order, Buyer must verify that merchandise is capable of being delivered to the designated destination (e.g., will fit in elevator, upstairs, around corners, etc.) Merchandise will not be accepted for return for failure to verify moving dimensions.
TITLE / DAMAGE
All visible damage should be noted by the recipient on the freight bill before it is signed by the recipient and the delivery company is possible. Take photos of any damage to the packaging, this is necessary to resolve damage claims.
CLAIMS
There may be slight variations between the final product and a particular website image with respect to the finish, color, tone, graining, or precise measurements. Hand-made products are by nature irregular. WoodnLuxury’s products will substantially conform to descriptions but are not guaranteed against wearing, color fading or minor variation in color, finish, or precise dimensions. All other warranties, either express or implied, are excluded, including the warranties of merchantability and fitness for a particular purpose. WoodnLuxury’s liability shall not exceed the contract price actually paid to WoodnLuxury for such merchandise and WoodnLuxury shall in no event be liable for labor charges or any consequential or special damages.
DISPUTES
All disputes which involve this Agreement shall be governed by the laws of the state of North Carolina. This Agreement contains all the terms and conditions agreed upon by Buyer and WoodnLuxury which supersedes Buyer’s purchase order. No modification to this Agreement shall be valid unless in writing and signed by both parties.